To make a return you must inform us within 14 days of receiving your items should the items not be faulty or damaged.
If you would like to return your items please use the returns form on our returns page and we will start to process your return. Alternatively if you would just like to discuss returning your items please contact us at [email protected]
Please do not just return items to us, once you have completed the form we will authorise your return and supply you with the relevant information to include as part of your return. This may include a returns label when applicable.
Upon receiving your return we will refund you within 14 days. If your item is not faulty, incorrect or damaged we will not be able to refund you any additional postage costs.
Please note: We are unable to exchange items currently.
Our returns policy below is taken from our full terms and conditions page:
11) Goods returned
These provisions apply if you buy from us other than being a Consumer. The following rules apply to return the faulty Goods:
11.1 We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
11.2 Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.
11.3 The Goods must be returned to us as soon as any defect is discovered but not later than 14 days.
11.4 So far as possible, Goods should be returned:
11.4.1 with both Goods and all packaging as far as possible in their original condition;
11.4.2 securely wrapped;
11.4.3 including a returns reference sent to you by email
11.4.4 at your risk and cost if the goods are not faulty or incorrect
11.5 The procedure for return of Goods is set out on Our Website. If you do not follow this procedure, we may be unable to identify you as the sender of the Goods. For further information on how to make a return please visit our returns page
11.6 Detailed instructions for returning faulty Goods are on Our Website on our returns page here. Please note in particular that we cannot deal with your complaint unless you return the entire Goods that you bought: that is to say, with all components and parts and in the original packaging.
11.7 In returning faulty Goods please encloses with it a note clearly stating the fault and when it arises or arose.
11.8 Most of the Goods are covered by the manufacturer’s guarantee for a minimum of 12 months.
11.9 If we agree that the Goods are faulty, we will:
11.9.1 refund the cost of return carriage;
11.9.2 repair or replace the Goods as we choose.
11.10 If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.
7) Cancellation and refunds
This and the following paragraph apply if you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”). Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.
7.1 We now inform you that information relating to all aspects of our Goods is not in this document but in our marketing material, whether that is in the medium of Our Website or in hard copy.
7.2 The following rules apply to cancellation of your order:
7.2.1 If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.
7.2.2 If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 14 day period.
7.2.3 We will return your money subject to the following conditions:
126.96.36.199 we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
188.8.131.52 you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.
7.3 The option to cancel your order is not available:
7.3.1 if you purchase sealed goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;
7.3.2 if they are a hard medium for a product in soft copy, which comes to you sealed and is returned to us unsealed.
7.3.3 if the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.
7.4 You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
7.5 In any of the above scenarios, we will return your money within 14 days.
Notice of right of cancellation: Information about your statutory right to cancel
Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire 14 days after the contract was made. That means you can cancel before you have downloaded the product or we have delivered it to you.
How to cancel
To meet the cancellation deadline, it is enough for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
To exercise the right to cancel, you must inform use the cancellation form on our website found here on the cancel my order page